--- title: FAQ | Elite Amenities and Provisions | Charlotte, NC description: Straight answers to the questions we hear most. image: https://eliteamenitiesclt.com/hubfs/preview-image-home.jpg --- [Skip to content](https://eliteamenitiesclt.com/faq#main-content) [![Elite Amenities and Provisions](https://eliteamenitiesclt.com/hs-fs/hubfs/logo-horizontal-color.png?width=1558&height=177&name=logo-horizontal-color.png "Elite Amenities and Provisions")](https://eliteamenitiesclt.com?hsLang=en) - [Home](https://eliteamenitiesclt.com) - [How it Works](https://eliteamenitiesclt.com/how-it-works) - Solutions - [Apartment & Multifamily](https://eliteamenitiesclt.com/solutions/apartments-and-multifamily) - [Medical Facilities](https://eliteamenitiesclt.com/solutions/medical-facilities) - [Businesses & Employers](https://eliteamenitiesclt.com/solutions/businesses-and-employers) - [Our Equipment](https://eliteamenitiesclt.com/equipment) - [About Us](https://eliteamenitiesclt.com/about-us) - [FAQ](https://eliteamenitiesclt.com/faq) - [(704) 750-9002](tel:17047509002) - [Get Started!](https://eliteamenitiesclt.com/book-now?hsLang=en) ## A Premium Vending Amenity for Your Property — At Zero Cost to You. Elite Amenities and Provisions brings modern, fully managed vending to Charlotte-area apartment communities, office buildings, and beyond — with no equipment costs, no service contracts, and no ongoing effort required from you. We handle everything. Schedule a Free Consultation ## Straight Answers to the Questions We Hear Most. If something’s on your mind that isn’t covered here, reach out directly via [email](mailto:kevin@eliteamenitiesclt.com), or [give us a call](tel:+17047509002). #### [Is this really free? What’s the catch? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse1-widget_1777333143743) Yes, really. There is no cost to your property — no equipment fees, no service contracts, no hidden charges of any kind. We provide and manage everything at our own expense. #### [How do you make money if there’s no cost to us? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse2-widget_1777333143743) We make money through the sale of products in our machines. We invest in the equipment and operations; we earn a return when the machines perform well. That means our incentives are completely aligned with yours — we only succeed when your location does. [→ Learn more on our How It Works page.](https://eliteamenitiesclt.com/how-it-works?hsLang=en) #### [Are there any hidden fees or obligations we should know about? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse3-widget_1777333143743) None. No contracts, no cancellation fees, no surprise invoices. If for any reason the partnership isn’t working, we’ll have an honest conversation about it. #### [What does the process look like from first conversation to live machine? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse4-widget_1777333143743) It’s five steps: we connect, we assess your property in person, we install and stock the machine, we help you launch it with your residents or employees, and then we manage everything ongoing. Your active involvement ends after step two. [→ See the full process on our How It Works page](https://eliteamenitiesclt.com/how-it-works?hsLang=en). #### [How long does it take to get up and running? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse5-widget_1777333143743) Most locations go from initial conversation to live machine in 4–8 weeks. The main variable is equipment lead time, which depends on the machine type selected. We’ll give you a clear timeline once the order is placed. #### [What do we need to provide or do on our end? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse6-widget_1777333143743) Very little. We need access to a suitable placement area with a standard power connection, about 30–45 minutes of your time for an on-site assessment, and your cooperation in helping communicate the new amenity to your residents or employees before launch. That’s it. #### [What types of machines do you offer? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse7-widget_1777333143743) We offer snack machines, dedicated beverage machines, and combo units that handle both. The right configuration for your location is determined during our site assessment. [→ See our full equipment overview on the Our Equipment page](https://eliteamenitiesclt.com/equipment?hsLang=en). #### [What products do you stock? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse8-widget_1777333143743) Our product mix goes well beyond traditional chips and candy — think beverages, health-conscious snacks, fresh and refrigerated options, personal care essentials, and locally sourced products when available. The specific mix at your location is shaped by input from your residents or employees and refined over time based on actual sales data. #### [Can we request specific products for our residents or employees? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse9-widget_1777333143743) Absolutely. Before launch we actively solicit product preferences from your residents or employees — that input directly shapes the initial inventory. Ongoing, we adjust the product mix based on what’s actually selling. If there’s something specific your community wants, we want to know about it. #### [How often are machines restocked? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse10-widget_1777333143743) Restocking frequency is driven by sales volume and real-time inventory data — we monitor stock levels continuously and schedule restocking visits based on what the data tells us. High-volume locations get more frequent visits. You won’t need to track this or ask us — we stay ahead of it proactively. #### [What happens if a machine breaks down or has an issue? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse11-widget_1777333143743) Our machines are remotely monitored 24/7, which means we’re typically aware of issues before you are. When something needs attention, we respond quickly — no call centers, no service tickets, no waiting. You reach Kevin directly. #### [What if the machine isn’t performing well — products aren’t selling? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse12-widget_1777333143743) That’s our problem to diagnose and solve, not yours. We track sales performance continuously and adjust the product mix, placement strategy, and restocking cadence as needed. A machine that isn’t performing well costs us money — we have every incentive to fix it. #### [What areas do you serve? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse13-widget_1777333143743) We currently serve the greater Charlotte area. If you’re outside that geography and interested in what we do, reach out — we’re happy to [have a conversation](https://eliteamenitiesclt.com/book-now?hsLang=en) about what’s possible. #### [Are you a franchise or a national company? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse14-widget_1777333143743) Neither. Elite Amenities and Provisions is a locally owned and operated business based right here in Charlotte. When you work with us, you’re working directly with Kevin — the owner — not a regional manager or a call center. [→ Learn more on our About Us page](https://eliteamenitiesclt.com/about-us?hsLang=en). #### [How do I get in touch if something comes up? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse15-widget_1777333143743) Call or text Kevin directly at (704) 750-9002, or email [kevin@eliteamenitiesclt.com](mailto:kevin@eliteamenitiesclt.com). You’ll always reach a real person who knows your location. #### [What if we want to end the partnership? ![Chevron Arrow](https://eliteamenitiesclt.com/hubfs/raw_assets/public/@marketplace/Juice_Tactics_Snacks/Krazy/images/icon_down.svg)](https://eliteamenitiesclt.com/faq#collapse16-widget_1777333143743) We don’t believe in locking people into long-term contracts. Here’s how our agreement works: We ask for an initial six-month commitment when we bring a new location on board. This isn’t fine print — it’s a practical reality. Getting a machine properly established takes time: residents and employees need to discover it, the product mix gets refined, and usage patterns develop. Six months is the window we need to do that work well and ensure the location is set up for long-term success. After that initial period, the agreement moves to month-to-month. If you ever decide it’s not working for your property, just let us know before the first of the following month and we’ll coordinate a smooth exit and machine removal. No penalties, no complicated process. We think that’s a fair arrangement — and honestly, if we’re doing our job well, you won’t want to leave. SCHEDULE A FREE CONSULTATION ### Still Have Questions? Let’s Just Talk. A 20-minute conversation will answer more than any FAQ page can. No pressure, no commitment. [Book Now!](https://eliteamenitiesclt.com/book-now?hsLang=en) #### Navigation - [Home](https://eliteamenitiesclt.com) - [How it Works](https://eliteamenitiesclt.com/how-it-works) - [Our Equipment](https://eliteamenitiesclt.com/equipment) - [About Us](https://eliteamenitiesclt.com/about-us) - [FAQ](https://eliteamenitiesclt.com/faq) #### Solutions - [Apartment & Multifamily](https://eliteamenitiesclt.com/solutions/apartments-and-multifamily) - [Medical Facilities](https://eliteamenitiesclt.com/solutions/medical-facilities) - [Businesses & Employers](https://eliteamenitiesclt.com/solutions/businesses-and-employers) #### Elite Amenities and Provisions Charlotte, NC, 28209 (704) 750-9002 Copyright 2026, All rights reserved [![logo-circle-color](https://eliteamenitiesclt.com/hs-fs/hubfs/logo-circle-color.png?width=100&height=100&name=logo-circle-color.png "logo-circle-color")](https://eliteamenitiesclt.com/?hsLang=en)